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Water Line Maintenance: Who’s in Charge?

As a property owner, it’s essential to understand who is responsible for maintaining the water and sewer service lines that extend from your property to the city’s water and sewer mains. Not only can repairs to these lines be expensive, but they are also typically not covered by home insurance policies.

That’s where American Water Resources comes in. We offer a voluntary service line protection program to help protect our customers from unexpected repair costs. With our program, you can have peace of mind knowing that water and sewer line repairs are covered.

But let’s dive deeper into the details. Here’s what you need to know about water line maintenance and your responsibilities as a property owner:

Key Takeaways:

  • Property owners are responsible for maintaining their water and sewer service lines.
  • Water and sewer line repairs are not covered by home insurance policies.
  • American Water Resources offers a voluntary service line protection program to help protect customers from unexpected repair costs.
  • The program covers water and sewer line repairs.
  • The cost for water line protection is $66.84/year, and for sewer line protection is $114.60/year.

Eligibility and Cost for Water Line Maintenance

Ensuring the proper maintenance of your water line is crucial in order to avoid costly repairs and potential property damage. American Water Resources offers a voluntary service line protection program that provides coverage for water and sewer line repairs. Let’s take a closer look at the eligibility requirements and the cost of this valuable program.

Eligibility for Water Line Protection

Most residential and mixed-use properties with a single 2-inch or smaller service line are eligible for the water and sewer service line protection program. However, property owners must meet certain criteria to remain eligible. They must be equipped with wireless meter reading devices and be current on DEP charges or payment agreements.

Cost of Water Line Repair

Repairing a broken water line can be a significant financial burden, with costs ranging between $3,000 and $5,000 on average. American Water Resources offers water line protection at the affordable price of $66.84 per year. By enrolling in this program, property owners can have peace of mind knowing that unexpected repair costs will be covered.

Eligibility Cost
Most residential and mixed-use properties with a single 2-inch or smaller service line $66.84/year

By participating in the water and sewer service line protection program offered by American Water Resources, property owners can effectively mitigate the financial risks associated with water line repairs. Don’t wait until a costly repair is needed – take advantage of this valuable program today.

How the Water Line Maintenance Program Works

Enrolling in the water line maintenance program provided by American Water Resources offers customers peace of mind and protection against unexpected water line repairs. Here’s an overview of how the program works:

Unlimited Protection for Covered Repairs

Once enrolled, customers have unlimited protection for covered water line repairs. This means that if a water line break occurs, property owners can rely on the program to cover the cost of repairs without any service fees or deductibles.

Reporting and Coordination

In the event of a water line break or other issues, customers should contact American Water Resources directly. For emergencies or water leaks, a local plumber will be dispatched within 4 hours of the call. For non-emergency issues, work will commence within 12 hours. American Water Resources will handle the coordination and scheduling of repairs, ensuring a prompt response and efficient resolution.

It’s important for property owners to review the program contract carefully to understand the scope of coverage and any limitations or exclusions that may apply. While the program provides comprehensive protection for most water line issues, there may be certain situations or conditions that are not covered.

Water Line Maintenance

By enrolling in the water line maintenance program, property owners can avoid the financial burden and inconvenience of unexpected water line repairs. With unlimited protection for covered repairs and a dedicated team handling the repair process, the program offers peace of mind and reliable assistance when water line issues arise.

Responsibility for Water Line Issues

When it comes to water line issues, property owners bear the responsibility for resolving problems that occur on their private properties. It’s essential to understand that the water service line connecting to the municipal water turnoff is the property owner’s responsibility to fix. However, repairs from the municipal water turnoff towards the public water mains are the responsibility of the utility service.

Being aware of your responsibility as a property owner is crucial in ensuring the proper maintenance and functioning of your water line. If you encounter any issues with your water line, it’s essential to take immediate action to prevent further damage and potential water wastage.

If you are unsure about the location of the leak or the extent of the problem, don’t hesitate to reach out to your water utility company for assistance. They can provide guidance and support in identifying and resolving water line issues effectively.

Table: Comparison of Responsibilities for Water Line Issues

Responsibility Property Owner Utility Service
Location of Responsibility Private property From municipal water turnoff towards public water mains
Repair Responsibility Property owner’s responsibility Utility service’s responsibility
Leak Identification Property owner Water utility company (can provide assistance)

By understanding and fulfilling your responsibilities as a property owner, you can ensure that your water line remains in good condition, minimizing the risk of water leaks and associated problems.

Responsibility for Sewer Line Issues

When it comes to sewer line issues, property owners are the ones responsible for maintaining and repairing the sewer lines on their private property. This means that if any problems or backups occur in the sewer lines within the property boundaries, it is the property owner’s responsibility to address and resolve them.

It’s important for property owners to be proactive in ensuring the proper maintenance of their sewer lines. Licensed plumbing technicians can assist in inspecting and repairing sewer line issues, providing the necessary expertise to keep the sewer lines functioning effectively.

By taking responsibility for their sewer lines, property owners can help prevent costly repairs and potential health hazards resulting from a malfunctioning sewer system. Regular inspections and prompt repairs can ensure the proper functioning of the sewer lines and contribute to the overall well-being of the property.

Table: Property Owner’s Responsibility

Property Owner’s Responsibility Responsibility of the Utility Service
● Maintaining and repairing sewer lines on private property ● Repairs from the municipal sewer connection towards the public sewer mains
● Hiring licensed plumbing technicians for inspections and repairs ● Addressing backups or clogs in the public sewer lines
● Taking proactive measures to ensure proper maintenance of sewer lines ● Maintaining the public sewer infrastructure

By understanding their responsibility for sewer line issues, property owners can take the necessary steps to maintain a well-functioning sewer system on their private property. Regular inspections, timely repairs, and engaging professional plumbing services can help ensure the efficient and effective operation of the sewer lines, promoting the overall health and safety of the property.

Temporary Water Shut Off Impacts

During construction work or emergencies, there may be instances when the water service needs to be temporarily shut off. While these interruptions are necessary, they can have some temporary impacts on your water supply. It’s important to be aware of these effects and take appropriate steps to minimize any inconvenience.

Discolored Water

When the water service is restored after a temporary shut off, you may notice that the water appears discolored. This is usually due to sediment or rust that has been stirred up in the pipes during the shut off. While discolored water may not be harmful, it’s best to avoid using it for drinking or cooking until it runs clear. Simply let the water run from your faucets until it becomes clear and cold before using it for consumption.

Temporary Chlorine Odor

Another common impact of a temporary water shut off is a temporary chlorine odor in the water. Water treatment facilities often use chlorine to disinfect the water supply. During a shut off, the chlorine levels may temporarily increase, resulting in a noticeable odor. The odor should dissipate as the water flows and the chlorine levels normalize. If the odor persists for an extended period, it’s advisable to contact your water utility company for further assistance.

Low Water Pressure

Temporary water shut offs can also result in low water pressure when the service is restored. This is typically a temporary issue as the water pressure builds back up. If you experience prolonged low water pressure after a shut off, it’s recommended to contact your water utility company to ensure there are no lingering issues that require attention.

water shut off impacts

It’s crucial to stay informed and proactive when it comes to lead water service lines. By following the recommended flushing instructions and regularly testing your water for lead levels, you can take important steps to protect yourself and your loved ones from the potential dangers of lead exposure.

Water Shut Off Notices for Construction Projects

Construction projects are sometimes necessary for the improvement and maintenance of infrastructure. As a result, temporary water shut offs may be required in certain areas. Property owners will receive notices in advance, providing information about the date and time of the shut off.

Prior to the scheduled shut off, it is important for property owners to follow specific instructions to minimize any potential damage to their plumbing system. By taking these precautions, homeowners can help ensure that their plumbing remains in good working condition during and after the construction project.

It’s worth noting that water shut off notices and information about lead service lines are available in multiple languages, ensuring that all residents can easily understand the instructions provided. This helps to promote effective communication and ensure that everyone is aware of the temporary water shut off and any necessary precautions to take.

FAQ

Who is responsible for water and sewer line maintenance?

Property owners are responsible for maintaining their water and sewer service lines that extend from the property to the city’s water and sewer mains.

Are water and sewer line repairs covered by home insurance?

No, repairs to water and sewer lines are not covered by home insurance policies.

What is American Water Resources’ service line protection program?

American Water Resources offers a voluntary service line protection program to help protect customers from unexpected repair costs for water and sewer line repairs.

How much does water line protection cost?

The cost for water line protection is $66.84 per year.

How much does sewer line protection cost?

The cost for sewer line protection is $114.60 per year.

Who is eligible for the water and sewer service line protection program?

Most residential and mixed-use properties with a single 2-inch or smaller service line are eligible for the program.

What should property owners do in case of a water line break?

Enrolled customers should contact American Water Resources directly to coordinate the repair.

What should property owners do in case of a sewer line issue?

Property owners are responsible for maintaining and repairing sewer lines on their private property. They can contact licensed plumbing technicians for inspections and repairs.

What should property owners do during a temporary water shut off?

Property owners should run faucets until the water is clear and cold before using it for drinking or cooking. Open fire hydrants may also be observed but do not need to be reported unless there is flooding.

What should property owners do if the water service does not come back on?

Property owners can check for rushing air in the pipes, check with neighbors for water availability, make sure the water main valve is turned on, and contact the field office or relevant authority for assistance.

How can property owners minimize plumbing damage during construction?

Property owners should shut off the main house valve, open a hot water faucet, shut off appliances that require cooled water, check the water level in the steam boiler, and store enough water for household needs.

How can property owners minimize lead exposure through household plumbing?

Property owners with lead water service lines should follow flushing instructions after water service is restored and can request a free lead test kit to assess lead levels in their drinking water.

Where can property owners find information about water shut off notices for construction projects?

Water shut off notices and information about lead service lines are available in multiple languages and will be provided to property owners prior to the shut off.

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